PKP Intercity ticketing system collapses – Heads roll

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No PKP IC

Tomorrow’s morning trains from Lodz to Warsaw. Only the Przewozy Regionalne online booking service is working. Image TK Telecom train timetable portal.

(Click image to expand.)

The relaunch of PKP Intercity’s ticketing system, timed to coincide with the sale of tickets for the new Pendolino service starting in December,  has ended in farce.  Launched on Sunday 16 November, the service quickly collapsed, and whilst booking offices at stations have been resolved, the online service, which handles Intercity’s sales is still down.  Ticket machines are also affected.  Together, they handle 10% of sales.  No timetable is given for resolution. As of this evening, the online service remains unusable.

PKPIC null

PKP IC’s own ticket portal displays a dearth of information.

A crisis team has been set up, and the problem blamed on the lack of compatibility with the new system, and the existing archaic systems used throughout the PKP network.

Heads have rolled.  Paweł Hordyński, the board member with responsibility for IT and the new ticketing system has been removed from his post.  A further two directors have also gone.

As a means of apology, Intercity have increased the availability of the cheapest tickets (49zl) for the new Pendolino service threefold.  Assuming there is a means for buying them…

Intercity have stated that the launch date for the Pendolino is unaffected.

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One Response to “PKP Intercity ticketing system collapses – Heads roll”

  1. Podroznik Says:

    Sadly, who did not expect something like this?

    And Mr. Hordyński also pockets a year’s wages (something like 500,000zl) as a consolation price.

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