PKP PLK takes over train information

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Timetable change at Lodz Kaliska on 19.09.2013. Photo BTWT.

(All images can be clicked to enlarge.)

At midnight on Saturday 14 December, a new railway timetable was introduced. PKP IC are to run fewer trains than last year. Inter City will run 326 trains on the national railway network (355 – 2012/3) and 40 international trains running across the Polish border (52 – 2012/3).

PKP PLK, the company responsible for Poland’s railway infrastructure, will take overall responsibility for the quality of information provided to passengers at all of Poland’s railway stations with the exception of the Warsaw main line stations: Warszawa Zachodnia, Warszawa Centralna and Warszawa Wschodnia.

There will be standards for the way train services are announced as well as the information that is shown on the various display systems. There will quality inspectors to ensure that the standards are met, service level agreements and fines for those responsible for not achieving them.

timetable

Information is inconsistent and incomplete. Photo BTWT.

It is difficult to avoid the impression that PKP bosses are creating yet another management team to solve a problem that would just melt away after the application of a little customer feedback, analysis and common sense. The problem is not that one station announcer says, The train at platform 3, track 5, is for Lodz Kaliska, calling at Zyradow, Skierniewice and Koluszki, and another says, The train for Lodz Kaliska, calling at Zyradow, Skierniewice and Koluszki, is at platform 3, track 5; the problem is that in both cases the information is incomplete.

First of all, it would be helpful – as I hurtle through the station wondering if I have time to reach the platform or would my time be better invested by buying a ticket for the next train – to have the departure time confirmed. In the UK the station announcer informs us, The train at platform 3 is the 16:16hrs for Lodz Kaliska… . Why not also announce the departure time in Poland?

Secondly, the list of calling stations has stations missing. The train also calls at the Lodz main stations: Lodz Widzew and Lodz Chojny, but you will not obtain this information from the printed timetables displayed at Centralna or any of the electronic train departure indicators.

plakaty_rozklad

Heath warning on the PKP PLK passenger information portal.

The printed timetable displayed at stations is a plakat relacyjny which shows the train times and departure details, but not all the calling stations. So if you do not have access to the on-line timetable, or are not Internet-savvy it would seem that PKP wants you to go by bus.

Assuming that you have found the right destination, train and platform – all is well until things go wrong. There is then a dearth of information, and station staff and train crew seem to melt into thin air. A pertinent tale about the 18:46 from Warszawa Srodmiescie to Piaseczno was recently published on the W-wa Jeziorki blog. I wonder just how many people in PKP Informatyka are working on smart travel information systems?

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