“Too many cooks spoil the broth”

by

Volunteer-assisted train information. From a photo by Krzysztof Smietana of Gazeta.pl Warszawa

(Click on the image to read the original article in Polish on Gazeta.pl Warszawa, or here to read a computer-generated English translation courtesy of Google translate.)

Polish media have been providing in depth coverage of the Euro 2012 football championships, and have also devoted considerable space to discussing how Poland’s roads and railways are coping with the influx of visitors. Not all the stories are flattering to Poland. Perhaps the saddest published so far, appeared yesterday on Gazeta.pl Warszawa, the Internet edition of the Gazeta Wyborcza daily’s Warsaw supplement.

It seems that PKP’s brand new train indicators at Warszawa Centralna do not indicate that the Malopolska, a train from Krakow to Gdynia, actually calls at Gdansk, which is unfortunate as four of the tournament’s matches are actually being played there. Happily, one of the many hundreds of volunteers recruited for the tournament came up with a low-tech solution which is shown above.

Full marks to Gazeta Wyborcza for reporting on this nonsense. Though the article pulls its punches and does not ask the obvious questions – how many millions of zloty were spent by PKP in developing a train information system that fails to provide the necessary information and who was responsible for signing off the defective system? For BTWT readers with a feeling of deja vu, yes, we covered this problem in November 2010!

A fortnight ago, I attended the Rynek Kolejowy Railway Business Forum in Warsaw which had a small exhibition area outside the conference hall. The PKP Information Technology subsidiary, and the PKP Telecommunications subsidiary were both proudly displaying their wares. Afterwards, I travelled out to see the refurbishment carried out at Warszawa Wschodnia and then caught the Lodzianin train.

There was some confusion at the ticket counter as to which train I wanted to catch. According to the TLK on-line timetable the Lodzianin was to leave Wschodnia at 16:58; according to PKP IC’s ticketing system it was to depart at 16:56; according to PKP Dworce Polskie’s indicator board it was due to leave at 17:03.  I see we’ll be leaving five minutes late, I said to the guard. No, we’re due to leave on time at 16:58, he replied. I’ll bet you we won’t, I joked. We did not.

The stupidity of breaking PKP up into so many – sometimes competing – companies was never better demonstrated.

With a hat tip to Podroznik for the link.

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