Tardy timetable, a postscript


e-mailed by Podroznik

For a week or two now, international reservations are supposedly available.

While I able to book reservations for places on the night sleeper train to Prague, I couldn’t get anything for the return journey. I would try each day at the IC ticket office (using the traditional train numbers, which I had also checked against the DB timetable), but an error message would show on the ticket office terminals. “Try later,” I’d be told.

Yesterday I made a phone call to I’s Customer Service Centre in Warsaw. Same result, “We tried, but can’t book a ticket either”.

So then, I decided to take the initiative, and called České Dráhy (Czech Railways) directly on their customer service line. I explained the problem and asked if reservations were on sale for these trains. The nice lady (in good English) explained they were. And she suggested, “Try using train number… “.

So, back to my local IC ticket office…surprise! There were the reservations I needed, using the number I was given by CD. A good result in the end, but should the customer really have to call another country in order to sort things out?

One Response to “Tardy timetable, a postscript”

  1. Gavin Whitelaw Says:

    About par because the Bosses just can’t make decisions, all the important ones having been made for them in the past and they can’t quite get their head around the fact that they have to WORK WITH other departments to ensure the Railway runs. As can be seen they made a right pigs ear of it all last year with the point heater saga and surprise surprise it has happened again this year!!

    Does no one actually take the blame? Or is that a completely alien concept?

    Sorry, two rhetorical questions there!!

    Also the railway has to work as an entity, not fragmented as it is now (in Poland AND Britain) – IT JUST DOESN’T WORK.

    Unless they DO get their head around the fact that they are not there to merely look good driving a desk, the bosses will not have a railway to play with in the near future as it will all be sold off (IF anyone will buy it) It isn’t a difficult job to do it properly – other countries by and large seem to manage!

    If only they could take a look at what other countries do… but that is possibly too big a concept for most of them (or the politicians) to grasp!

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