Smart view. Design by Anna Grajper, Sebastian Dobiesz
How do you assess the inner workings of any organisation? You can call in Price Waterhouse Coopers, conduct due diligence, interview the staff and put the accounts under a microscope. Or if you are in a hurry, or on a low budget, turn up ten minutes early for your appointment and inspect the toilets. What you find will give you an instant snapshot of the degree to which an organisation really cares about its customers and staff. It will give you an insight into how efficiently information flows from the bottom to the top and how quality processes work in practice.
On this basis BTWT assesses the state of PKP as being somewhere on a level with the UK prison service. In an effort to improve their image PKP are asking Internet users to help choose a prize winning design for the new toilets at Warszawa Centralna. You can help improve PKP’s standing by voting here.